{"id":6147,"date":"2025-03-12T15:13:11","date_gmt":"2025-03-12T05:13:11","guid":{"rendered":"https:\/\/luponds.com\/au\/?page_id=6147"},"modified":"2025-05-16T11:56:34","modified_gmt":"2025-05-16T01:56:34","slug":"warranty","status":"publish","type":"page","link":"https:\/\/luponds.com\/au\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\n  <div id=\"page-header-1958656682\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Warranty          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <ul class=\"nav sm-touch-scroll nav-line nav-uppercase text-left nav-left\"><li class=\"nav-single-page hidden\"><\/li><\/ul>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n<h3 class=\"\" data-start=\"472\" data-end=\"490\">WARRANTY AGAINST DEFECTS<\/h3>\n<p class=\"\" data-start=\"143\" data-end=\"307\">All products listed on <strong data-start=\"166\" data-end=\"181\">Luponds.com<\/strong> are covered by a manufacturer&#8217;s warranty. Where applicable, the warranty period will be displayed on the relevant product page.<\/p>\n<p class=\"\" data-start=\"309\" data-end=\"465\">All products are supplied under <strong data-start=\"341\" data-end=\"359\">\u2018Back to Base\u2019<\/strong> warranty conditions.<br data-start=\"380\" data-end=\"383\" \/>Warranties are non-transferable and apply from the original date of purchase only.<\/p>\n<h3 class=\"\" data-start=\"3512\" data-end=\"3538\">WARRANTY\/DAMAGED\/SHORT DELIVERY CLAIM PROCESS<\/h3>\n<p class=\"\" data-start=\"3540\" data-end=\"3598\">If you believe your item is eligible for a warranty claim:<\/p>\n<ol data-start=\"3600\" data-end=\"3916\">\n<li class=\"\" data-start=\"3600\" data-end=\"3698\">\n<p class=\"\" data-start=\"3603\" data-end=\"3698\"><strong data-start=\"3603\" data-end=\"3629\">Review Warranty Terms:<\/strong> Confirm your item is within the warranty period and meets all terms.<\/p>\n<\/li>\n<li class=\"\" data-start=\"3699\" data-end=\"3835\">\n<p class=\"\" data-start=\"3702\" data-end=\"3835\"><strong data-start=\"3702\" data-end=\"3730\">Prepare Supporting Info:<\/strong> Include proof of purchase, product details (model, serial number), and clear photos\/videos of the issue.<\/p>\n<\/li>\n<li class=\"\" data-start=\"3836\" data-end=\"3916\">\n<p class=\"\" data-start=\"3839\" data-end=\"3916\"><strong data-start=\"3839\" data-end=\"3860\">Lodge Your Claim:<\/strong> Complete the <a class=\"\" href=\"#\" rel=\"noopener\" data-start=\"3874\" data-end=\"3908\">Warranty Claim Lodgement Form<\/a> online.<\/p>\n<\/li>\n<\/ol>\n<p class=\"\" data-start=\"3918\" data-end=\"4028\">Our support team will respond within 3<strong data-start=\"3955\" data-end=\"3976\">\u20135 business days<\/strong>. If more details are required, we will be in touch.<\/p>\n<hr class=\"\" data-start=\"467\" data-end=\"470\" \/>\n<h3 class=\"\" data-start=\"472\" data-end=\"490\">RETURNS POLICY<\/h3>\n<h4 class=\"\" data-start=\"492\" data-end=\"522\">Defective Product Claim<\/h4>\n<p class=\"\" data-start=\"523\" data-end=\"690\">If a product is found to have a <strong data-start=\"555\" data-end=\"571\">minor defect<\/strong>, we will offer a <strong data-start=\"589\" data-end=\"613\">repair, replacement,<\/strong> or <strong data-start=\"617\" data-end=\"627\">refund<\/strong>.<br data-start=\"628\" data-end=\"631\" \/>If the defect is considered <strong data-start=\"659\" data-end=\"668\">major<\/strong>, you are entitled to:<\/p>\n<ul data-start=\"692\" data-end=\"914\">\n<li class=\"\" data-start=\"692\" data-end=\"742\">\n<p class=\"\" data-start=\"694\" data-end=\"742\">Reject the goods and receive a full refund, or<\/p>\n<\/li>\n<li class=\"\" data-start=\"743\" data-end=\"844\">\n<p class=\"\" data-start=\"745\" data-end=\"844\">Reject the goods and receive an identical replacement (or one of similar value, if available), or<\/p>\n<\/li>\n<li class=\"\" data-start=\"845\" data-end=\"914\">\n<p class=\"\" data-start=\"847\" data-end=\"914\">Keep the goods and receive compensation for the reduction in value.<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"916\" data-end=\"1138\">If you believe a product is defective (not damaged during transit), complete the <a class=\"\" href=\"#\" rel=\"noopener\" data-start=\"3874\" data-end=\"3908\">Claim Lodgement Form<\/a> online within <strong data-start=\"1037\" data-end=\"1071\">7 days of receiving your order<\/strong>. Supporting photos may be requested to assist with the assessment.<\/p>\n<p class=\"\" data-start=\"1140\" data-end=\"1347\">If your claim is accepted and lodged within the 7-day window, return shipping costs will be covered by <strong data-start=\"1243\" data-end=\"1258\">Luponds.com<\/strong>. Once a product is replaced or refunded, ownership of the returned item transfers to us.<\/p>\n<hr class=\"\" data-start=\"1349\" data-end=\"1352\" \/>\n<h3 class=\"\" data-start=\"1354\" data-end=\"1368\">EXCEPTIONS<\/h3>\n<p class=\"\" data-start=\"1370\" data-end=\"1432\">Refunds, credits, or exchanges will <strong data-start=\"1406\" data-end=\"1413\">not<\/strong> be provided where:<\/p>\n<ul data-start=\"1434\" data-end=\"1761\">\n<li class=\"\" data-start=\"1434\" data-end=\"1486\">\n<p class=\"\" data-start=\"1436\" data-end=\"1486\">The product was used in a way it was not intended.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1487\" data-end=\"1575\">\n<p class=\"\" data-start=\"1489\" data-end=\"1575\">A change of mind is reported after our <strong data-start=\"1528\" data-end=\"1562\">7-day Change of Mind Guarantee<\/strong> has expired.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1576\" data-end=\"1643\">\n<p class=\"\" data-start=\"1578\" data-end=\"1643\">A lower price is found elsewhere <strong data-start=\"1611\" data-end=\"1620\">after<\/strong> purchase and dispatch.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1644\" data-end=\"1722\">\n<p class=\"\" data-start=\"1646\" data-end=\"1722\">Defects were disclosed at the time of purchase (e.g., clearance or seconds).<\/p>\n<\/li>\n<li class=\"\" data-start=\"1723\" data-end=\"1761\">\n<p class=\"\" data-start=\"1725\" data-end=\"1761\">The goods were purchased for resale.<\/p>\n<\/li>\n<\/ul>\n<hr class=\"\" data-start=\"1763\" data-end=\"1766\" \/>\n<h3 class=\"\" data-start=\"1768\" data-end=\"1793\">DAMAGE DURING TRANSIT<\/h3>\n<p class=\"\" data-start=\"1795\" data-end=\"2079\">If a product is damaged during transit <strong data-start=\"1834\" data-end=\"1872\">and transit insurance was selected<\/strong>, and you notify us <strong data-start=\"1892\" data-end=\"1931\">within 7 days of receiving the item<\/strong>, <strong data-start=\"1933\" data-end=\"1948\">Luponds.com<\/strong> will repair or replace the product at our cost. If no replacement is available, we will offer a comparable product or full refund.\u00a0<\/p>\n<p class=\"\" data-start=\"2081\" data-end=\"2254\">For transit damage discovered <strong data-start=\"2111\" data-end=\"2127\">after 7 days<\/strong>, please still email <strong data-start=\"2148\" data-end=\"2172\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2150\" data-end=\"2170\">support@diyhq.com.au<\/a><\/strong>, and we will assess whether a claim may still proceed based on the circumstances.<\/p>\n<hr class=\"\" data-start=\"2256\" data-end=\"2259\" \/>\n<h3 class=\"\" data-start=\"2261\" data-end=\"2280\">WARRANTY CLAIMS<\/h3>\n<p class=\"\" data-start=\"2282\" data-end=\"2435\">If we determine that your product may be eligible under warranty, the product must be returned to us (see address on the <strong data-start=\"2403\" data-end=\"2417\">Contact Us<\/strong> page), including:<\/p>\n<ul data-start=\"2437\" data-end=\"2503\">\n<li class=\"\" data-start=\"2437\" data-end=\"2461\">\n<p class=\"\" data-start=\"2439\" data-end=\"2461\">All original packaging<\/p>\n<\/li>\n<li class=\"\" data-start=\"2462\" data-end=\"2503\">\n<p class=\"\" data-start=\"2464\" data-end=\"2503\">Accessories, manuals, and documentation<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"2505\" data-end=\"2611\"><strong data-start=\"2505\" data-end=\"2520\">Bulky items<\/strong> (unsuitable for standard Australia Post) \u2013 please contact us for alternative arrangements.<\/p>\n<p class=\"\" data-start=\"2613\" data-end=\"2833\">After inspection, we reserve the right to test returned items and request further information. If the item is found to be faulty under warranty, we will cover return freight and supply a <strong data-start=\"2800\" data-end=\"2832\">replacement or repaired unit<\/strong>.<\/p>\n<p class=\"\" data-start=\"2835\" data-end=\"2955\">If we determine the product was misrepresented or is not faulty, the cost of return freight will be charged back to you.<\/p>\n<hr class=\"\" data-start=\"2957\" data-end=\"2960\" \/>\n<h3 class=\"\" data-start=\"2962\" data-end=\"2984\">REFUNDS OR CREDITS<\/h3>\n<p class=\"\" data-start=\"2986\" data-end=\"3177\">If a refund is approved, it will include the total GST-inclusive amount paid for the item. Refunds are only processed once the item has been received and inspected. Refunds may be issued via:<\/p>\n<ul data-start=\"3179\" data-end=\"3223\">\n<li class=\"\" data-start=\"3179\" data-end=\"3189\">\n<p class=\"\" data-start=\"3181\" data-end=\"3189\">Cheque<\/p>\n<\/li>\n<li class=\"\" data-start=\"3190\" data-end=\"3197\">\n<p class=\"\" data-start=\"3192\" data-end=\"3197\">EFT<\/p>\n<\/li>\n<li class=\"\" data-start=\"3198\" data-end=\"3208\">\n<p class=\"\" data-start=\"3200\" data-end=\"3208\">PayPal<\/p>\n<\/li>\n<li class=\"\" data-start=\"3209\" data-end=\"3223\">\n<p class=\"\" data-start=\"3211\" data-end=\"3223\">Store credit<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"3225\" data-end=\"3340\">If store credit is accepted, a <strong data-start=\"3256\" data-end=\"3271\">Credit Note<\/strong> will be issued via email, which can be used toward any future order.<\/p>\n<hr class=\"\" data-start=\"3342\" data-end=\"3345\" \/>\n<h3 class=\"\" data-start=\"3347\" data-end=\"3363\">REPLACEMENTS<\/h3>\n<p class=\"\" data-start=\"3365\" data-end=\"3505\">Where a replacement is approved following a warranty claim, it will be shipped to you at our expense once the faulty item has been received.<\/p>\n<hr class=\"\" data-start=\"3507\" data-end=\"3510\" \/>\n<h3 class=\"\" data-start=\"3347\" data-end=\"3363\">SHORT DELIVERY CLAIMS<\/h3>\n<p class=\"\" data-start=\"127\" data-end=\"257\">If you have received your order but found that items are missing (short delivery), please follow the steps below to lodge a claim:<\/p>\n<ol data-start=\"259\" data-end=\"1329\">\n<li class=\"\" data-start=\"259\" data-end=\"494\">\n<p class=\"\" data-start=\"262\" data-end=\"303\"><strong data-start=\"262\" data-end=\"301\">Check the Delivery Note &amp; Packaging<\/strong><\/p>\n<ul data-start=\"307\" data-end=\"494\">\n<li class=\"\" data-start=\"307\" data-end=\"374\">\n<p class=\"\" data-start=\"309\" data-end=\"374\">Verify the items received against the packing slip\/invoice.<\/p>\n<\/li>\n<li class=\"\" data-start=\"378\" data-end=\"494\">\n<p class=\"\" data-start=\"380\" data-end=\"494\">Double-check all packaging materials to ensure smaller items haven&#8217;t been overlooked or caught within the packing.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"496\" data-end=\"624\">\n<p class=\"\" data-start=\"499\" data-end=\"535\"><strong data-start=\"499\" data-end=\"533\">Report the Issue Within 7 Days<\/strong><\/p>\n<ul data-start=\"539\" data-end=\"624\">\n<li class=\"\" data-start=\"539\" data-end=\"624\">\n<p class=\"\" data-start=\"541\" data-end=\"624\">Claims for short delivery must be lodged within <strong data-start=\"589\" data-end=\"599\">7 days<\/strong> of receiving your order.\u00a0<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"626\" data-end=\"972\">\n<p class=\"\" data-start=\"629\" data-end=\"649\"><strong data-start=\"629\" data-end=\"647\">Submit a Claim<\/strong><\/p>\n<ul data-start=\"802\" data-end=\"972\">\n<li class=\"\" data-start=\"653\" data-end=\"760\">\n<p class=\"\" data-start=\"655\" data-end=\"760\">Complete the <a class=\"\" href=\"#\" rel=\"noopener\" data-start=\"3874\" data-end=\"3908\">Claim Lodgement Form<\/a> online<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"974\" data-end=\"1194\">\n<p class=\"\" data-start=\"977\" data-end=\"995\"><strong data-start=\"977\" data-end=\"993\">Claim Review<\/strong><\/p>\n<ul data-start=\"999\" data-end=\"1194\">\n<li class=\"\" data-start=\"999\" data-end=\"1087\">\n<p class=\"\" data-start=\"1001\" data-end=\"1087\">Our team will review your submission and may contact you for additional information.<\/p>\n<\/li>\n<li class=\"\" data-start=\"1091\" data-end=\"1194\">\n<p class=\"\" data-start=\"1093\" data-end=\"1194\">If the claim is approved, we will arrange for the missing item(s) to be shipped out at no extra cost.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"\" data-start=\"1196\" data-end=\"1329\">\n<p class=\"\" data-start=\"1199\" data-end=\"1215\"><strong data-start=\"1199\" data-end=\"1213\">Resolution<\/strong><\/p>\n<ul data-start=\"1219\" data-end=\"1329\">\n<li class=\"\" data-start=\"1219\" data-end=\"1329\">\n<p class=\"\" data-start=\"1221\" data-end=\"1329\">A replacement item will be dispatched, or a credit\/refund will be issued if the item is no longer available.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3 class=\"\" data-start=\"4035\" data-end=\"4070\">LIABILITY OF INSTALLATION COSTS<\/h3>\n<p class=\"\" data-start=\"4072\" data-end=\"4331\">Some products require professional installation. As installation is performed by third parties under site-specific conditions, <strong data-start=\"4199\" data-end=\"4273\">labour and material costs associated with installation are not covered<\/strong> under any warranty claim, to the extent permitted by law.<\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6147","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Warranty - LUPONDS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/luponds.com\/au\/warranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty - 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